Organizational Scope
Job Title: Information Technology (IT) Assistant
Department: Human Resource, Administration, and IT
Reports to: Head, Information Technology
Supervises: N/A
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Overall Purpose:
The IT Assistant supports company operations by providing comprehensive technical support, managing IT and CCTV equipment, overseeing vendor relations, ensuring data security, and supporting corporate events. This role requires effective troubleshooting, strong organizational skills, and a proactive approach to system maintenance and security.
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Key Responsibilities:
1. Technical Support
a. Provide timely assistance for user issues related to hardware, software, network connectivity, telephones, and CCTV systems
b. Perform installations, configurations, and updates for hardware and software
2. Equipment Management
a. Set up and manage new and service equipment, including CCTV systems
b. Maintain IT and CCTV equipment inventory and manage the disposal of equipment, ensuring data is securely wiped
c. Coordinate with external vendors for equipment procurement, service management, and troubleshooting
d. Manage repair and maintenance processing, such as diagnosing problems and recommending solutions
3. Event Support
a. Set up of equipment and provide technical support for company events, such as audio, video, and photo as needed by requesting unit
4. Data Management
a. Handle shared folder management
b. Ensure security and regular backup of critical data, including CCTV footage
c. Support in billings and specific IT operations requests
d. Coordinate subscription renewals, such as internet, telephone, cable network, and other providers
5. Network and Security
a. Provide basic corporate network infrastructure, server support, and CCTV administration
b. Monitor email quarantine and CCTV feeds to prevent security threats
6. User Access Administration
a. Manage user access rights, including adding, editing, and deleting accounts to ensure secure and efficient operation
7. Communication Systems
a. Administer and maintain the telephone system, ensuring reliable communication within the company
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QUALIFICATIONS:
Education: Bachelor’s degree in Information Technology, Computer Science, or related field preferred
Experience: 1-2 years of experience in an IT support role
Knowledge:
1. Hardware Knowledge: Understanding of computer hardware, peripherals, and networking equipment, including setup, troubleshooting, and repairs.
2. Software Proficiency: Familiarity with operating systems (such as Windows, macOS, Linux), office software (like Microsoft Office Suite), and various business applications
3. Networking Basics: Knowledge of networking fundamentals, including LAN/WAN, Wi-Fi setup, and basic troubleshooting.
4. Cybersecurity Awareness: Understanding of basic cybersecurity practices, including virus/malware protection, email security, and secure password protocols
5. Data Management: Skills in managing backups, restores, data protection strategies, and basic database management
6. CCTV and Security Systems: Knowledge of setting up, managing, and troubleshooting CCTV and other security systems
Skills:
1. Ability problem-solving and communication skills
2. Ability to multitask and prioritize in a fast-paced environment
3. Ability to collaborate with peers, vendors, and providers
Working Conditions:
This position may require occasional evening and weekend work to support company events and critical system updates.
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Interested applicants may send their curriculum vitae (CV) to recruitment@gtcapital.com.ph